A while back, I purchased a $50 restaurant certificate for $25 from one of our local radio stations. The certificate said that it “never expires.” I visited the restaurant with two colleagues from the office. After lunch, I got the bill, added on a gratuity and paid with cash and the $50 certificate.
Imagine my embarrassment when the waiter returned and said they would not honor the certificate: They had stopped accepting the certificate that “never expires.” Since I was with colleagues, and I did not have additional cash on me, I decided to pay the full amount of the bill with my credit card and dispute it later.
I contacted the radio station, and they said that the restaurant was in violation of the terms and agreement of the contract and that they should have honored the certificate. The station was very apologetic and to make up for the inconvenience, sent me two tickets to our local dinner theater.
When my credit-card statement with the restaurant charge on it arrived, I disputed it with the carrier and sent them a copy of the certificate. When they sent me a letter confirming that a credit in the amount of $50 had been applied to my account, I paid the balance of the bill.
Lesson learned: Ask first!! But the restaurant needs to learn, too: Honor thy coupons! Has this ever happened to you?