Recalls include kids' beds, popcorn maker
CHILDREN’S BEDS About 59,200 (U.S.) and 4,200 (Canada) Lea panel, loft, and bunk beds sold at Direct Buy stores and furniture stores nationwide, and online at Amazon.com and various other websites from August 2008 through March 2013 for between $400 and $3,000 [ More ]
How to complain and really be heard
Got a gripe with a company or a retailer, and want to know how to file a formal complaint or just fire off a letter to the top dog that will get results? Do you know how to write a letter that will be effective (and not just whiny)? We found some great tips on USA.gov, the official web portal for lots of government information. [ More ]
Heaters, mowers on recalls list
BASEBOARD CONVECTION HEATERS About 4,560 Touch Point portable baseboard convection heaters sold exclusively at Meijer stores from September 2011 through February 2013 for about $50. The heaters can overheat, posing a fire hazard to consumers. [ More ]
Save the Mom: The new Facebook for families?
I read recently about a new app called SavetheMom that just came out for iPhone (and is coming soon for Android), a sort of social network for just your family, or whoever you choose for your own inner circle. [ More ]
More customer service tricks to get your way
Last week, I spoke with Jeanne Bliss, who has devoted her career to helping major companies like Land’s End and Microsoft improve their customer-service departments. This week, Bliss reveals more tricks for dealing with customer-service reps that might help you get your way or a better deal. It’s possible. [ More ]
Recalls include softball bats this week
SOFTBALL BATS About 13,000 Louisville Slugger OneX fastpitch softball bats sold at sporting goods stores and distributed to college amateur competitive softball teams from approximately May 2012 through February 2013 for about $350. The bat’s barrel can separate from the handle during use and strike people nearby. [ More ]
How to get better customer service
Every time I have a complaint or a problem with a product, like I did recently when I needed to return a download to Microsoft.com because the software I ordered didn’t jive with my daughter’s laptop, I’m always a little hesitant. Will the company do what I need them to without a hassle? [ More ]
